Terms & Conditions
CANCELLATION POLICY
Cancellations can be made by calling us on 0117 9773474 within 48 hours of placing your initial order, the order can be cancelled with all money being returned minus the credit card charge within 30 days. Unfortunately our banking service provider makes a charge for all card transactions which we bear. In the event that you cancel the order we will refund you your money less that charge.
RETAIL ORDERS
Payment by credit card, cheque, postal order or money order in advance of dispatch.
TITLE OF GOODS (retail customers)
Goods supplied by Bart Spices to customers remain the property of the company, until paid for in full by the customer.
PRICES
Orders are subject to acceptance by the company and to availability of goods and will be invoiced at prices ruling at the time of acceptance. Bart Spices reserves the right to substitute products of equal or greater value to compensate for out of stock items.
DELIVERY/SHIPPING
Orders placed will be delivered within 28 days maximum, unless we have contacted you and agreed alternative terms. (Usually orders are dispatched within 72 hours of receipt of order as long as all goods are in stock, if something is out of stock we will notify you before the goods are dispatched). Alternatively you may wish to collect your order from our offices by prior arrangement.
Delivery is via standard first class Royal Mail letter post or Parcel Post and delivery time is in accordance with this. Where parcels can not be delivered a calling card is left and it is your responsibility to collect your items.
Someone needs to be available at the customer’s elected delivery address.
DELIVERY CHARGES
For orders over £10 the posting and packaging is FREE (UK mainland only).
For orders under £10 the posting and packaging is £4.50 (UK mainland only).
If you live outside the UK, please contact sales@bartspices.com for an additional shipping quote.
RETURNS
In the event of a return needing to made please contact us via telephone: 0117 9773474 or e-mail: sales@bartspices.com within 48 hours of the delivery.
All goods must be checked and counted upon receipt. Any shortages must be brought to our attention firstly by email sales@bartspices.com
All goods must also be checked for damage upon receipt. Any damage must also be be brought to our attention firstly by email sales@bartspices.com
We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it’s original box, in ‘as new’ and unmarked condition complete with all packaging and accessories.
No returns will be entertained unless the above conditions are strictly adhered to.
No credit or refund will be give for any goods ordered in error by the customer.
No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by Bart Spices Direct.
Please read and adhere to the care instructions that are supplied with all our products.
None of the foregoing effects your statutory rights as a consumer.
COMPLAINTS
If you find that you are not satisfied with any product or service please feel free to contact our customer service department at sales@bartspices.com. We will endeavor to resolve any claim made a soon as possible.
MISTAKES IN PAYMENTS
Any mistakes in payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.
GUARANTEE
All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.
We accept credit card payments with most popular cards.
All of our food products are zero rated for VAT purposes with exception to all Mill based products which are rated at 10% VAT.
If you need to reach us, please email us using the Talk To Us page – CLICK HERE
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